We're hiring!

ABOUT US 

Built in 1918, we are an independent cinema and multi-use performance space which functions as the entertainment hub of Prince Edward County. We are a community-minded organization dedicated to serving the needs of our diverse population.  As part of our Youth Employment and Engagement Initiative, hiring priority will be given to County (and surrounding area) residents under 30. We encourage BIPOC applicants to apply


HOW TO APPLY

  • Create cover letter and resume as one pdf 
  • Attach it to an email with  the  JOB TITLE  in the subject line.  
  • Send to alexandra@theregenttheatre.org


Only those candidates selected for an interview will be contacted. We thank everyone who applies!

We are not currently hiring but we are always interested in meeting new people so feel free to send us your resume with a cover letter outlining why you would like to be involved with the Regent Theatre. 

​​FRONT OF HOUSE AMBASSADOR
Application Deadline: MAY 27, 2022


Purpose:

Reporting to the General Manager and working closely with Front of House Manager and a team of volunteers, the Front of House Ambassador is a customer service agent, responsible for providing a welcoming and professional customer service experience to patrons of The Regent Theatre including covering box office and concession sales and monitoring inventory as well as ushering and marketing/administrative responsibilities as required. 

CLIENT SERVICE / COMMUNICATIONS:
  • Greets and welcomes patrons and visitors. 
  • Provides Front of House services during daytime box office hours and during performances/movies, including assistance with lobby set-up for special events, VIP area setup, box office and concession sales.
  • Ensures the highest level of client and customer service. In all FOH areas the candidate will be required to work as part of a team comprised of volunteers and overseen by the FOH Manager (at the direction of the General Manager).
  • Responds to inquiries and complaints giving information, explaining policies and procedures, or referring to the appropriate person for resolution.

USHERING / TEAMWORK
  • Assists volunteers with ushering including (vaccine checking, wayfinding). 


USHERING / TEAMWORK
  • Handles box office sales on VBO.
  • Responds to patron inquiries in person or on box office phone when volunteer is absent or on break

CONCESSIONS / BAR
  • Transacts POS purchases of concession and alcohol items. Smart Serve training will be provided. 
  • Fulfills merchandise orders made online
  • Counts, records and balances cash floats for concession/bar/merchandise sales counter. 
  • Monitors inventory and re-stocks as necessary.
  • Ensures that merchandise inventory information is recorded accurately. Balances closing inventories against receipts and reports discrepancies to FOH Manager on duty or General Manager. 
  • Generates merchandise sales reports in Square.

SAFETY & ACCESSIBILITY
  • Monitors FOH equipment (i.e. TV monitors, popcorn machine) and reports any maintenance requirements (i.e. spills, damages) to management.
  • Monitors theatre entrances and exits during inclement weather and reports to management if accessibility/safety is compromised.
  • Responsible for providing service to Accessible needs patrons (including providing assistive hearing devices and assistance with seat finding)
  • Implements safety/emergency procedures when required including fire evacuation.
  • Enforces COVID protocols with patrons as directed.
  • Ensures that all services, safety rules and procedures are adhered to and provide a safe and pleasant environment for staff and visitors. 
  • Workplace Health and Safety: All staff are required to take reasonable care o f their own health and safety and that of other personnel (including volunteers and interns) who may be impacted by their conduct.

MARKETING & ADMINISTRATION
  • At the direction of the General Manager, the candidate is responsible for changing interior/exterior signage including changing the marquee on weekly rotation. 
  • Signage creation based on templates may be required from time to time. Off-site postering as required.

SPECIAL EVENTS
  • At the direction of the General Manager, provide assistance to volunteers with FOH setup (i.e. tables and chairs etc.)

REPORTING / ANALYTICS
  • Assist General Manager with survey deployment and gather and report anecdotal feedback from patrons
  • Labour market skills development will further be provided through job shadowing opportunities in Front of House Management and Digital Cinema Projection to enhance leadership and digital skills.


Full Time / Contract
Start Date: June 28, 2022
Term: $15/hr, 35hrs/wk, 8 weeks
APPLY: send resumé and cover letter to alexandra@theregenttheatre.org


VOLUNTEER OPPORTUNITIES

Built in 1918 The Regent Theatre is a County landmark. Volunteers are the life-blood of our theatre. The welcome our volunteers provide to patrons is what makes the experience of coming to The Regent so special. As a volunteer you are an ambassador. You take pride in the theatre and in your contribution to the community. You are courteous and friendly. And, most importantly you love movies and live entertainment!

WHY VOLUNTEER
  • Meet new people
  • Get out of the house!
  • Be part of our community
  • Get your community service hours for school
  • See the movie or live show that you work for free!

How to apply?
  • Please send an email to Alexandra at volunteer@theregenttheatre.org. 
  • Put the position you are interested in in the subject line (e.g. USHER)
  • Tell us a bit about yourself including why you are interested in the role and the Regent. 
  • Include your resume or highlights of relevant work/volunteer experience. 
  • Include a phone number where we can reach you.
  • If there are other ways you’d like to contribute to the Regent please let us know. 

We look forward to meeting you! 

Usher      
  • Arrive 1 hour prior to a live event or movie and stay for the duration.
  • Prepare auditorium for patrons including placing seat covers and/or folding programs, 
  • Assist with lobby or merchandise set up for special events at the director of the FOH Manager/Projectionist
  • Scan patron tickets on entry as/if directed by FOH Manager/projectionist
  • Assist patrons finding seats safely, including providing assistance with stairs providing physical assistance as/if necessary
  • Remain in the house for the duration the event to assist audience with exiting the theatre. 
  • Notify Projectionist/House Manager of any spills or messes, complaints or compliments
  • Bonus: First Aid training certificate


Vaccine/Ticket Checker 
  • Arrive 45 minutes prior to a live event or movie. Stay until 30 minutes into the event. 
  • Enforce COVID protocols on entry to the theatre including scanning vaccine passports. 
  • Scans tickets and directs patrons. 
  • Assists with lobby cleanup once the house goes in. 
  • Bonus: First Aid training certificate



Concessions/Bar
  • Arrive 1 hour prior to an event.  Stay for the first 30 minutes or until all patrons are served and cleanup is complete. 
  • Only Smart Serve trained individuals serve alcohol
  • Non-Smart Serve trained individuals make popcorn, serve snacks and handle credit/debit sales on Square. 
  • Must have: SmartServe, Fire Safety, Popcorn making (and cleaning)
  • Optional: First Aid


Box Office
  • Shift times vary to cover box office open hour and 1 hr prior to all events. 
  • Responsible for processing in person and phone sales.
  • Communicating with patrons via email as necessary on behalf of the Regent. 
  • Attention to detail, computer literacy, professionalism and calm under pressure are essential for this role