We're hiring!
ABOUT US
Built in 1918, we are an independent cinema and multi-use performance space which functions as the entertainment hub of Prince Edward County. We are a community-minded organization dedicated to serving the needs of our diverse population. As part of our Youth Employment and Engagement Initiative, hiring priority will be given to County (and surrounding area) residents under 30. We encourage BIPOC applicants to apply.
HOW TO APPLY
- Create cover letter and resume as one pdf
- Attach it to an email with the JOB TITLE in the subject line.
- Send to alexandra@theregenttheatre.org
Only those candidates selected for an interview will be contacted. We thank everyone who applies!
CUSTOMER SERVICE AMBASSADOR (p/t Canada Summer Jobs contract*)
Reporting to the Executive Director and working closely with Volunteer Engagement Leader a team of volunteers, and renters, including the Picton Business Association, the Customer Service Ambassador will be responsible for providing a welcoming and professional customer service experience for visitors to The Regent Theatre.
Responsibilities include providing visitor information and welcoming patrons during box office hours, conducting ticket sales at box office as required (using Virtual Box Office), transacting concession/alcohol/merchandise purchases at the lobby box office and bar/concession. Other responsibilities include re-stocking of concession/bar/merchandise items and generating sales reports using Square.
Other duties as assigned, including but not limited to posting interior/exterior signage, postering off-site and changing the marquee on a weekly basis, ushering and filing.
CLIENT SERVICE/COMMUNICATIONS
• Greets, welcomes and provides information about the Regent Theatre and other BIA affiliated businesses to patrons and visitors.
· Responds to inquiries and complaints giving information, explaining policies and procedures, or referring to the appropriate person for resolution.
· Provides Front of House services during daytime box office hours, including assistance with lobby set-up for special events, VIP area setup, box office and concession sales.
· Respond to Box Office emails
· Ensures the highest level of client and customer service. In all FOH areas the candidate will be required to work as part of a team comprised of volunteers and overseen by the FOH Manager,
BOX OFFICE
· Process in person/phone sales, refunds and exchanges on Virtual Box Office (VBO).
· Responds to patron inquiries in person or on box office phone
CONCESSION/BAR
• Transacts POS purchases of concession and alcohol items. Smart Serve training will be provided.
· Fulfills merchandise orders
· Monitors inventory and re-stocks as necessary.
· Ensures that merchandise inventory information is recorded accurately. Balances closing inventories against receipts and reports discrepancies to FOH Manager on duty or Executive Director.
· Generates merchandise sales reports in Square.
SAFETY & ACCESSIBILITY
• Monitors FOH equipment (i.e. TV monitors, popcorn machine) and reports any maintenance requirements (i.e. spills, damages) to management.
• Monitors theatre entrances and exits during inclement weather and reports to management if accessibility/safety is compromised.
• Responsible for providing service to Accessible needs patrons (including providing assistive hearing devices and assistance with seat finding)
• Implements safety/emergency procedures when required including fire evacuation.
• Enforces COVID protocols with patrons as directed.
• Ensures that all services, safety rules and procedures are adhered to and provide a safe and pleasant environment for staff and visitors.
· Workplace Health and Safety: All staff are required to take reasonable care o f their own health and safety and that of other personnel (including volunteers and interns) who may be impacted by their conduct.
MARKETING/ADMINISTRATION
· At the direction of the Executive Director, the candidate is responsible for changing interior/exterior signage including changing the marquee on weekly rotation.
· Signage creation based on templates may be required from time to time. Off-site postering as required.
SPECIAL EVENTS
· At the direction of the Executive Director, provide assistance to volunteers with FOH setup (i.e. tables and chairs etc.)
REPORTING/ANALYTICS
· Working closely with the Executive Director of the Picton Business Improvement Association and The Regent Theatre to track visitors and assist with survey deployment.
· Gather and report anecdotal feedback from patrons
· Data entry as required.
Other duties as assigned.
Anticipated Start Date: June 24, 2023*
Hours: 5 days per week Tues – Sat
Terms: $18.00/hr, 35 hrs/wk, June 24, 2023 – September 2, 2023 (10 weeks)
Applications due: April 29, 2023
*Pending receipt of funding.
ASSISTANT MUSEUM CURATOR
Reporting to the Executive Director and working largely independently, the Assistant Curator is responsible for researching, collecting, organizing and recommending archival items for public display related to the 105 year old Regent Theatre.
Working from an existing tour guide written 10 years ago, the Assistant Curator is also responsible for refreshing and updating the historical tour guide. The Assistant Museum Curator will assist the Executive Director in the creation of a ‘museum corner’ exhibit which displays archival materials.
The Curatorial Assistant will provide visual material for the Digital Media Producer, to create supplementary guide materials for a comprehensive theatre tour to be led by volunteer guides.
Other duties as assigned. This is a short term (4 week) contract.
RESPONSIBILITIES
RESEARCH
· Catalogue archival items in storage.
· Review primary and secondary materials, including old tour materials.
· Conduct interviews with past volunteers who led guided tours
· Provide images to Digital Media Producer for inclusion in supplementary video materials.
· Fact checking
WRITING/COMMUNICATIONS
• Summarize findings in a written document using engaging language
• Update the tour outline and copy using accessible and contemporary language
• Revise tour copy for review by Executive Director.
• Draft copy for creation of descriptive labels for artefacts
• Draft copy for creation of supplementary video content to be created by Digital Media Producer
TEAMWORK
· Working with the Digital Media Producer to create supplementary video materials for online consumption.
SAFETY & ACCESSIBILITY
· Workplace Health and Safety: All staff are required to take reasonable care o f their own health and safety and that of other personnel (including volunteers and interns) who may be impacted by their conduct.
MARKETING/ADMINISTRATION
· Coordinate with Digital Media Producer and Digital Marketing Specialist to create signage for Regent Tours and ‘museum corner’.
REPORTING/ANALYTICS
· Labour market skills development will further be provided through job shadowing opportunities in video editing and graphic design by Digital Media Producer, to enhance digital skills.
SKILLS
· excellent research skills
· excellent communication skills (verbal/written)
· well organized
· passionate about local history
· interest in theatre history
· past experience as a tour guide is preferable
· ability to work independently with minimal supervision
· ability to work in teams when necessary
Ideal candidate is a museum studies student or someone with experience as a historical tour guide. Journalism or library sciences students are also encouraged to apply. BIPOC candidates will be given priority. Only those eligible for Canada Summer Jobs will be considered, must be under 30 years of age.
Anticipated Start Date: May 1, 2023*
Hours: 5 days per week; 35hrs/wk
Duration: 6 weeks (May 1 – June 9)
Terms: $18.00/hr
Applications due: April 14, 2023
*Pending receipt of funding.
***
FRONT OF HOUSE AMBASSADOR / PROJECTIONIST
Purpose:
- Responds to client inquiries and complaints and resolves any disputes that arise.
- Liaises with technical team during live events.
- Ensure all house (and any applicable government) policies, protocols and processes are being followed.
- Liaise with Volunteer Engagement Leader and oversee a team of volunteers.
- Ensures the highest level of client and customer service.
Assists volunteers with ushering including.
Operates movie projector & FOH sound system ensuring proper procedures are followed
- Handles box office sales on VBO in the hour before a show.
- Responds to patron inquiries.
- Transacts POS purchases of concession and alcohol items.
- Counts, records and balances cash floats for concession/bar/merchandise sales counter.
- Monitors inventory and re-stocks as necessary.
- Ensures that merchandise inventory information is recorded accurately. Balances closing inventories against receipts and reports discrepancies to FOH Manager on duty or General Manager.
- Generates merchandise sales reports in Square.
- Troubleshoots POS as necessary.
- Responsible in an emergency for directing evacuation.
- Monitors FOH equipment (i.e. TV monitors, popcorn machine) and reports any maintenance requirements (i.e. spills, damages) to management.
- Monitors theatre entrances and exits during inclement weather and reports to management if accessibility/safety is compromised.
- Responsible for providing service to Accessible needs patrons (including providing assistive hearing devices and assistance with seat finding)
- Implements safety/emergency procedures when required including fire evacuation.
- Enforces COVID protocols with patrons as directed.
- Ensures that all services, safety rules and procedures are adhered to and provide a safe and pleasant environment for staff and visitors.
- Workplace Health and Safety: All staff are required to take reasonable care o f their own health and safety and that of other personnel (including volunteers and interns) who may be impacted by their conduct.
- At the direction of the General Manager, provide assistance to volunteers with FOH setup (i.e. tables and chairs etc.)
- Completes a Show Report at the end of each shift.
- Completes incident reports as/if needed.
- At the direction of the General Manager, the candidate is responsible for changing interior/exterior signage including changing the marquee.
- At the direction of the General Manager, provides assistance to volunteers with FOH setup (i.e. tables and chairs etc.)
- Passion for the arts – especially cinema and live performance – is a must
- Knowledge of the County
- Takes responsibility and initiative
- People person with strong communication skills
- Must be able to climb stairs and lift up to 40lbs
- 1st Aid training is preferred
- Valid Smart Serve certificate
- Adept and technical (i.e. computer) and mechanical (i.e. popcorn machine) operations
- 1-2 years experience working with volunteers in a leadership role
- 1-2 years front line customer service experience
VOLUNTEER OPPORTUNITIES
- Meet new people
- Get out of the house!
- Be part of our community
- Get your community service hours for school
- See the movie or live show that you work for free!
- Please send an email to Alexandra at volunteer@theregenttheatre.org.
- Put the position you are interested in in the subject line (e.g. USHER)
- Tell us a bit about yourself including why you are interested in the role and the Regent.
- Include your resume or highlights of relevant work/volunteer experience.
- Include a phone number where we can reach you.
- If there are other ways you’d like to contribute to the Regent please let us know.
- Arrive 1 hour prior to a live event or movie and stay for the duration.
- Prepare auditorium for patrons including placing seat covers and/or folding programs,
- Assist with lobby or merchandise set up for special events at the director of the FOH Manager/Projectionist
- Scan patron tickets on entry as/if directed by FOH Manager/projectionist
- Assist patrons finding seats safely, including providing assistance with stairs providing physical assistance as/if necessary
- Remain in the house for the duration the event to assist audience with exiting the theatre.
- Notify Projectionist/House Manager of any spills or messes, complaints or compliments
- Bonus: First Aid training certificate
- Arrive 45 minutes prior to a live event or movie. Stay until 30 minutes into the event.
- Scans tickets and directs patrons.
- Assists with lobby cleanup once the house goes in.
- Bonus: First Aid training certificate
- Arrive 1 hour prior to an event. Stay for the first 30 minutes or until all patrons are served and cleanup is complete.
- Only Smart Serve trained individuals serve alcohol
- Non-Smart Serve trained individuals make popcorn, serve snacks and handle credit/debit sales on Square.
- Must have: SmartServe, Fire Safety, Popcorn making (and cleaning)
- Optional: First Aid
- Shift times vary to cover box office open hour and 1 hr prior to all events.
- Responsible for processing in person and phone sales.
- Communicating with patrons via email as necessary on behalf of the Regent.
- Attention to detail, computer literacy, professionalism and calm under pressure are essential for this role
